FAQs
Fundamentals
- Can I change my account email?
- Can I change my account's mobile number?
- I can't remember my email and password to log in
- Does my account has an expiry date?
- How can I activate the DLR on my account?
- Can I use my mobile number in more than one account?
Messaging
- ★ SMPP DLR Status Codes
- ★ I requested a report and I did not received the link on my email?
- ★ What countries does Unifonic support Alphanumeric Sender ID and DLRs?
- ★ How do I make sure my messages are delivered to any country?
- Can I save message body to use it later?
- Can I receive DLR receipt update through a webhook ?
API and Connectivity
- How can I start using Unifonic APIs?
- What can I build using Unifonic Rest API?
- What languages can I use to write Unifonic applications?
- What is the difference between the Rest API and the SMPP?
- How can I check the traffic report of my app?
- Are the Rest API methods case sensitive?
Sub Accounts Management
- Can I view a log for the shared units with my subaccounts?
- Can I create sub accounts for different users or departments under my main account?
- How many sub accounts can I create?
- What does the status of a sub account Pending Verification means?
- Can I create two sub accounts with the same email address?
- Can a sub account have multiple account owners?
Billing & Pricing
- How does Unifonic’s pricing work?
- What payment methods does Unifonic offers?
- Can I get an alert when my balance reaches a certain amount?
- What happens if my account balance reaches zero?
- If I have more than one pre-paid packages, from where my messages will be sent?
- How to add credit to my balance?
Audience
- How can I manage my groups and contacts?
- Do I have to create group to add contacts?
- Can I upload my contacts directly from a file?
- How can I search for a contact in my groups?
- Can I add a contact to more than one group?
- I have recipients' numbers file without the country code, can you handle this issue and add a country code?
Voice
- Can I receive call status update through a webhook ?
- How do I make a voice call using Unifonic?
- How I will be charged for voice calls?
- Can I track my call status after making a call?
- What are the supported destinations to make voice calls?
- Do you provide pre-paid packages for voice calls?
Number Insight
- Can I verify if a recipient number is valid mobile number and can be reached?
- How do I make a number check through Unifonic?
- How do I get charged for a number check request?
- How many requests can I make to Number Insight?
- What number format is acceptable for number check?
- Will the owner of the mobile number be notified of my action?