How to send Voice notification

To send notification messages through WhatsApp, the following steps need to be performed:

1. Select or Create a Caller ID

Caller Id can be created in Communication Cloud. If there is no already created caller Id then the user must create a new caller id. To create a new caller id follow the below instructions:

1.1. Go to Unifonic Communication Cloud Caller Ids and click on the "Add New" Button.

1.2. Create a new Caller ID by filling the form.

1.4. Once Caller ID is active its ready to use.

1. Select or Create a Voice Application

Voice application can be created in Communication Cloud. If there is no already created application voice then the user must create a new application. To create a new application voice follow the below instructions:

1.1. Go to Unifonic Communication Cloud Voice Applications and click on the "Add New Application" Button.

1.2. Provide details for Voice application in the form.

1.4. Once Caller ID is active it's ready to use.

2. Configure Whatsapp Credentials in Notice

2.1. Create credentials to save Whatsapp notification credentials in Notice as shown below:

2.2. Select Credential Type as "Whatsapp" and provide Select application created as a result of steps mentioned in Point 1, and provide Whatsapp Template Namespace and Whatsapp Template Name fields, as shown below:

2.3. Update Notice App to use the above-created credentials as Whatsapp Credentials and set up its priority if any.

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